Free shipping
We ship Pinplace pin travel maps worldwide from our EU production facility. This page explains delivery times, shipping costs, tracking, and what to expect when your order is on its way.
Most standard (non-personalized) orders are prepared and handed to the carrier within 1–2 business days. Personalized maps may require a few additional days for production and quality checks.
During peak periods — especially November and December — processing may take slightly longer. If your order includes personalization, please allow extra time before your map ships.
We offer free shipping on orders of 99 EUR or more. For orders below that threshold, or for certain destinations, shipping rates are calculated and shown in your cart at checkout before you pay.
Once shipped, typical delivery times are:
These are estimates only. Carriers may experience delays due to weather, customs processing, or local holidays.
We currently ship to the following regions:
If your country is not listed, contact us at hello@pinplacemaps.com before ordering and we will confirm whether delivery is possible.
Every shipped order includes a tracking number sent to the email address used at checkout. You can follow your parcel from dispatch to delivery using the carrier's tracking page.
If you have not received a tracking email within 3 business days of placing a standard order (or within the stated personalization window), please check your spam folder and then contact us.
Orders delivered outside the European Union may be subject to import duties, VAT, or other customs charges imposed by your country. These fees are the responsibility of the recipient and are not included in our product or shipping prices.
Pinplace is not responsible for customs delays or charges. If you refuse a delivery because of customs fees, return shipping and any restocking costs may be deducted from your refund where applicable.
Our maps are packed carefully for transit. If your package arrives visibly damaged, please photograph the outer box and the product before opening, and contact us within 48 hours of delivery.
If a carrier marks your order as delivered but you cannot locate it, contact us within 7 days so we can help trace the shipment with the carrier.
We cannot accept responsibility for orders sent to incorrect or incomplete addresses provided at checkout. Please double-check your shipping details before completing your purchase.
For any question about delivery, tracking, or a missing package, email hello@pinplacemaps.com or use our contact form. We aim to reply within one business day.
